Terms & Conditions – Elisa’s Shop

Effective Date: September 23, 2026

Last Updated: September 23, 2026

Welcome to Elisa’s Shop (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website, social media pages, and online purchasing services operating within Bangladesh.

By accessing our website, placing an order, or interacting with our platform, you agree to be bound by these Terms, as well as applicable laws and regulations of the People’s Republic of Bangladesh (including the Digital Commerce Operational Guidelines 2021 and the Consumer Rights Protection Act, 2009).

1. General Conditions

1. Eligibility: By using our services, you represent that you are at least 18 years of age or accessing the platform under the supervision of a parent or legal guardian.

2. Acceptance: If you do not agree to all of these Terms, you may not access or use our services.

3. Account Integrity: You are responsible for maintaining the confidentiality of your account details, contact information, and any orders placed using your credentials.

2. Product Information & Disclaimers

We offer a curated selection of Kitchen, Beauty, and Fashion products.

1. Product Descriptions & Colors: We strive to display product details, images, and colors as accurately as possible. However, actual colors may vary slightly depending on your device screen settings.

2. Availability: All items are subject to stock availability. We reserve the right to limit the order quantity of any item or discontinue products without prior notice.

3. Beauty & Skincare Disclaimer:

   • Beauty products sold by Elisa’s Shop are intended for general cosmetic use.

   • Customers are advised to review ingredients and conduct a patch test prior to full use.

   • We are not liable for individual allergic reactions or skin sensitivities resulting from the use of third-party manufactured beauty items.

3. Pricing & Payments

1. Currency: All prices displayed on our platform are in Bangladeshi Taka (BDT) and include applicable taxes unless specified otherwise.

2. Pricing Errors: We reserve the right to modify prices at any time. In the event of a pricing error or misprint, we reserve the right to cancel any orders placed for the incorrectly priced item.

3. Payment Methods: We accept payments through authorized local options in Bangladesh:

   • Cash on Delivery (COD)

   • Mobile Financial Services (MFS): bKash, Nagad, Rocket

   • Local Debit/Credit Cards & online payment gateways (SSLCommerz)

4. Payment Verification: For advance MFS or card payments, orders will be processed only after transaction verification.

4. Order Acceptance & Cancellation

1. Order Confirmation: Receiving an automated order acknowledgment does not signify our final acceptance of your order. An order is considered confirmed once processed for shipping.

2. Cancellation by Us: We reserve the right to cancel or refuse any order for reasons including, but not limited to:

   • Stock unavailability or supplier shortages.

   • Inaccurate delivery details or contact failure.

   • Suspected fraudulent or non-genuine transactions.

3. Cancellation by Customer: You may request to cancel an order before it has been dispatched by contacting customer support. Once an order is handed over to our courier partner, it cannot be canceled without applicable return delivery fees.

5. Delivery & Shipping

1. Coverage Area: We deliver to locations across Bangladesh via our courier and logistics partners (e.g., Pathao Courier, RedX, Steadfast, Paperfly).

2. Delivery Timelines:

   • Inside Dhaka: Estimated 2 to 4 business days.

   • Outside Dhaka: Estimated 3 to 7 business days.

   • Delivery timelines are estimates and may vary due to weather, political disruptions, or courier operational constraints.

3. Delivery Charges: Shipping charges will be clearly displayed during checkout or confirmed via customer communication prior to dispatch.

4. Inspection at Delivery: Customers placing Cash on Delivery orders are encouraged to inspect the outer package before accepting delivery.

6. Return, Replacement & Refund Policy

Our return policy is designed in compliance with the Digital Commerce Operational Guidelines 2021 of Bangladesh.

1. Eligibility for Return/Replacement: You may request a return or replacement within 3 calendar days of delivery under the following conditions:

   • Received a damaged, defective, or incorrect product.

   • Missing items or incomplete packages.

2. Unboxing Video Requirement: To facilitate swift resolution, customers are strongly requested to record a continuous unboxing video when opening the delivery parcel.

3. Exclusions:

   • Beauty and skincare items that have been opened, unsealed, or used cannot be returned due to hygiene safety.

   • Intimate wear, apparel with removed tags, or items altered after delivery.

4. Refund Process:

   • Approved refunds will be processed within 7 to 10 working days via the original payment method (bKash/Nagad/Bank Transfer).

   • For Cash on Delivery, refunds will be credited to the customer’s specified MFS or bank account.

7. Intellectual Property

All content on our website and social media channels—including logos, product graphics, images, descriptions, and text—is the exclusive property of Elisa’s Shop or its content suppliers and is protected by copyright and intellectual property laws of Bangladesh. Unauthorized copying, distribution, or reproduction is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by Bangladesh law:

• Elisa’s Shop shall not be liable for any indirect, incidental, or consequential damages resulting from product use, website downtime, or delivery delays caused by external courier services.

• Our total cumulative liability for any claim shall not exceed the actual purchase amount paid by you for the specific product in question.

9. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising out of or related to these Terms or purchases made at Elisa’s Shop shall be subject to the exclusive jurisdiction of the competent courts located in Dhaka, Bangladesh.

10. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective immediately upon posting to this page. Your continued use of our platform after updates are posted constitutes your acceptance of the revised Terms.

11. Customer Support & Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your order, please reach out to us:

• Brand Name: Elisa’s Shop

• Customer Care Hotline: +880 1869829902

• Email: support@elisasshop.com

• Office Location: Dhaka, Bangladesh

• Operating Hours: Saturday – Thursday (10:00 AM – 8:00 PM BDT)